What other major developments and accomplishments occured over the last six years?

1A. What are the strengths of the program?

1B. List, as a set of outcomes, your plans for maintaining the quality of the instructional program.

* ESL Parrot Newsletter - Provide vehicle for student writing that reflects the diversity of our ESL population to be published and disseminated to ESL and non-ESL students on campus as well as the surrounding communities. * Accelerated learning and CTE-specific-instruction - Increase student use of language program acceleration and supplementation materials and CTE-specific modules currently in use in the ESL Center; create, compile and expand additional materials to strengthen the academic and career and technical skills of ESL Center students. * Maintain access to effective ESL instruction - Secure highly qualified faculty replacements, including those with experience with ESL/Basic Skills initiatives, to ensure ESL students retain one of the highest success rates on campus. Recruit and hire classified temporary IAs and Master Tutors as well as student help student help to adequately staff the ESL Center * Incorporating Appropriate Classroom Technology - Increase student success, interest, persistence, and retention through the use of different forms of classroom technology such as clickers, ipads, etc. In addition, any addition/upgrade of technology should include the appropriate changes in wiring or the addition of furnishings that ensure the ease and effectiveness of operating the technology in an efficient and ergonomically sound manner. * Evening IA Support in the ESL Center - Based upon expanding enrollment and greater use of the ESL Center during evening sections, we are requesting a 27-hour permanent evening IA position in the Center. In order to offer students attending in the evening the same opportunities to earn credit as students who attend during peak hours, we must have qualified workers to run the multi-media sessions, grade advanced level workbooks, and score tests (tasks for instructors and IAs) as well as monitor students in the general study area.

2A. What are the challenges of the program?

2B. List, as a set of outcomes, your plans for addressing these challenges.

* Appropriately-sized classrooms for ESL courses - Serving nearly 1500 individual students with over 3000 enrollments, the ESL faculty continue to work in small and minimally technologically-assisted spaces. ESL faculty at ARC have insufficient space to easily and safely engage students in group activities that promote meaningful interaction in English. * Portable Laptop Cart - Access to a portable lap top cart has merit for faculty and students alike. Many of our courses are supported by on-line workbooks, but booking a lab on campus for a hands-on orientation is almost impossible. Laptops can be used for many other classroom activities and testing purposes to promote student engagement and digital literacy. * Dedicated Counselor for ESL - Serving nearly 1400 individual students with over 3000 enrollments, the English as a Second Language students at ARC deserve a counselor understanding of and dedicated to the needs of this special population. * ESL Welcome Center for New Students - In the spirit of starting right, it is essential for all students to understand how to navigate the college system in order to connect early with the resources and classes they need. This is especially difficult for ESL students who do not yet have the language skills or cultural knowledge to understand even the most basic steps in enrolling and connecting with support services. New ESL students do not have a dedicated space where they can get the information in a language they understand in order to start right.